Remote Support Services
Powered by CDI
Powered by CDI
Keeping residents safe,
around the clock
AI-assisted monitoring that keeps the individuals we support safe while preserving their independence — with your care team always informed and in control.
3
Alert types
24/7
Monitoring
0
Face recognition
How it works
Monitoring in four steps
Optical sensors and AI work continuously in the background, only surfacing alerts when something needs your team's attention.
1
Detect
Optical sensors scan for unusual movements or prolonged inactivity inside the resident's unit.
2
Assess
AI evaluates the behaviour against known patterns to determine whether intervention may be needed.
3
Alert
If a trigger is confirmed, the care team is notified immediately via the control panel.
4
Respond
Staff review the blurred preview, acknowledge the alert, and attend or place a video call as needed.
Alert types
What triggers an alert
The system monitors for three specific behaviours. No facial identification is ever used — resident privacy is always protected.
Fall detected
Triggered when someone is sitting, squatting, lying, or kneeling on the floor in a fall-like posture.
AI may miss events in blind spots or behind large objects.
15 min in toilet
Activated when a resident remains in the bathroom for more than 15 continuous minutes.
Helps identify potential distress or disorientation.
Leaving the unit
Alerts when the resident exits their unit, with a visual and audio notification at the control panel.
Important for residents at risk of wandering.
Control panel
What your team sees
The care team accesses alerts via a fixed desk panel or a mobile device — whichever is most practical for your setup.
Fixed
Desk control panel
A dedicated screen at the nursing station showing all active alerts across resident units in real time.
Mobile
Mobile control panel
Staff on the move can monitor alerts from a tablet or phone — same interface, full functionality.
CDI Remote Support Command Centre
Unit A-203 — Fall alert
Person on floor detected · 25s ago
Unit B-108
No alerts — all clear
Reading alerts
Alert information breakdown
Each alert card contains nine pieces of information. Here's what each element means.
1
Unit number
Identifies which resident area triggered the event.
2
Alert type
The specific behaviour detected at the time of the alert.
3
Peek button
Delivers a 1-second blurred snapshot of the current camera view.
4
Attend button
Resets the alarm. Use when unsure — call or visit the resident directly.
5
Duration
How long ago the alert was first triggered.
6
Blurred GIF preview
A 3-second blurred greyscale clip of the event — not a live feed.
7
Camera call
Initiate a two-way voice call through the sensor when a fall is detected.
8
No button
Dismiss the alert as a false alarm.
9
Yes button
Confirm that the person in the bounding box is on the floor as shown.
Privacy
How resident privacy is protected
AiCare is designed to observe without identifying — no facial data is ever collected or stored. CDI is committed to the dignity of every individual we serve.
Normal operation
When no alert is active, the AI sees and immediately discards all imagery. Nothing is stored.
On an alert
A 30-second blurred recording is stored briefly. Images show only a stick figure — residents are never identifiable.
Never used
No face recognition. No biometric data. No live video feed. Only blurred post-event clips are ever shared.
Event log
The full event log is accessible only by authorised CDI care team members.
Communication
Two-way video calling
Residents and care staff can connect directly through the AiCare system — no separate device needed.
Resident → care team
Resident places the call
Resident initiates call from their unit device.
Care team receives the incoming call notification.
Staff answer and speak directly with the resident.
Care team → resident
Care team places the call
Locate the resident under their unit in the panel.
Tap "Video Call" — screen shows "Calling…"
Once connected, status bar confirms the live call.
Contact & support
Get in touch with CDI
Questions about our Remote Support Services? Reach our team directly — we're here to help.
General inquiries
info@centerfordisabilityinnovations.com
AiCare technical support
PRR — AiCare Support (WhatsApp)
Support hours
Monday – Friday, 9:30 am – 5:30 pm (excluding public holidays)
© 2025 Center for Disabilities Innovations. Remote Support Services · Center for Disabilities Innovations.
